We’ve got you covered. Learn all about our warranty coverage below. For product-specific details, refer to the Warranty section on each product page. Please note that all commercial purchases include a 1-year warranty on every product (excluding pillows). Your warranty is activated from when you receive the product. This cover applies to the original buyer and is not transferable.

Wall Bed Warranty

Our Wall Beds are built to last. Every model includes a 5-year warranty, with the exception of the Eco and Simple ranges, which are covered for 3 years. In addition, all Wall Bed internal opening mechanisms are covered by a 15-year warranty for normal use against manufacturing defects.

Claiming your warranty 

If you’ve used our assembly service and mattresses, your warranty is automatically covered. If you’ve chosen to assemble the product yourself or use your own mattress, you’ll need to submit our warranty form.

This form will be sent to you after your order is placed and will ask for a few details and photos of your installation and mattress depth. 

Defects in manufacturer workmanship are covered by the limited warranty, such as:

• Missing parts

• Incorrect placement of screw holes and joints

• Inconsistent sizing of furniture parts

• Defects in material finishes and integrity

What is not covered under the limited warranty:

• Damage due to normal wear and tear.

• Damage due to natural disasters

• Accidental damage or damage resulting from improper use of the furniture

• Damage caused by faulty assembly and installation

• Damage caused by using harsh cleaning solutions

• Custom modifications

Folding Tables

Our Folding Tables come with a 2-year warranty. 

Sofas & Headboards 

Our sofas and headboards include a 2-year warranty covering defects such as seam failure, fabric separation, nap loss, and discolouration.

• What is not covered under the limited warranty on Fabric:

• Improper cleaning

• Scratches or gouges 

• Stains, heat marks, or watermarks

• Imprints or ink marks

• Abuse or neglect

• Cushion settling

• Fabric shrinkage or wrinkling

• Normal wear and tear

Mattresses & Pillows 

Our mattress warranties vary by brand. You can find the specific warranty details for each mattress in the Warranty section on its product page. Please note that a warranty does not cover pillows.

For any questions, contact us at 03 9996 9048.

Additional warranty

We offer an additional 2-year or 3-year warranty on all products for an additional cost. 

Damage Claims 

All packages are 100% insured.

Please note that all damage claims must be submitted within 30 days of delivery, or once the product has been assembled — whichever occurs first.

Terms & Conditions 

Once the bed has been installed, the warranty becomes void if the bed is moved and relocated.