What You Need To Know About Assembly

Assembly guidance

Every product has assembly manuals available 24/7 online. Navigate to your product’s page. Check the "Description" or "Specifications" area for quick downloading. Some products have accompanying video instructions which, if available, will also be on the product's page. Certain products require stud mounting or hanging and as such we strongly recommend you hire professional assembly people. Please note that all Wall Beds have to be correctly stud mounted to ensure long-term, safe, consistent operation. Please note that you will be responsible for packaging and pallet disposal. We do not hire assembly people but if desired can generate a list of independent contractors in your area. Email sales@troya.com.au for details

White Glove Delivery and Assembly Service - Limited area availability

Troya Living offers white glove delivery and assembly service in Greater Melbourne and Geelong areas.
Our assembly team can be available outside of our service area if their schedule permits and travel expenses are paid by a customer.
At request, for an extra charge payable directly to the contractor team, they will provide White Glove delivery and assembly service including:

• 2 technicians performing assembly and installation for 2-10 hours, depends on the products.
• Upon delivery, the installation team will inspect packages for damage for orders that are not delivered by the installers.
• All pieces will be assembled and secured to the wall if needed.
• Crates and packaging will be disassembled and disposed of.
• The area will be cleaned of dust and debris.

White Glove delivery and assembly is an additional service and is not included in the price of the product. The cost of the service is calculated based on the location, number of items purchased and complexity of delivery and assembly.

For quotation please call 0423 554 732 or email sales@troya.com.au.

3rd Party Assembly Service

We are happy to offer White Glove Delivery and Assembly Services for our customers in Greater Melbourne and Geelong areas. For an additional fee, our professional team will deliver your furniture and assemble it within a couple of hours.

If you are outside our serviced areas, we will gladly locate a few handyman professionals with extensive furniture assembly experience in your location.

We work with 3rd party assemblers which enables a fast, quality and timely service that allows customers to save time and reduce the stress and frustration caused by flatpack furniture. 

All Flatpack Assembly Services mobile professional assemblers are fully insured, police checked and carry photo ID, leaving you knowing who's in your home, providing your service. As well as product assembly, assemblers can also offer other services, such as; securing products to walls, measuring your space and cleaning up after themselves by removing all the packaging associated with your assembly. We can arrange a quotation from them for your order. For quotation please call 0423 554 732 or email sales@troya.com.au.

Also, you can search for a service provider on a platform called ServiceSeeking. From this platform, you can get quotes from different service providers, check their reviews and choose your furniture assembly technicians. 

Please note that Troya Living is not responsible for any results arising from using such service seeking platforms.