Thank you for shopping with Troya Living. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return and refund policy.

Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 

Return Period: You have 14 days from the date of purchase to return your item.

Return Process: To return an item, please email our customer service team at sales@troya.com.au to obtain your order number. After receiving an email, place the item securely in its original packaging, and mail your return to the following address:

2A/100 Olympia Street, Tottenham VIC 3012

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

Processing: After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 3 business days from the receipt of your item to process your refund. Refunds may take 14 business days to appear on your credit card statement, depending on your credit card company.

Non-Refundable Items: The following items are non-refundable:

  - Gift cards

  - Multimo Mattresses 

Partial Refunds: In certain situations, only partial refunds are granted (if applicable):

  - Items with obvious signs of use

  - Any item not in its original condition, is damaged or is missing parts for reasons not due to our error

Exchanges

If you received a defective or damaged product, please contact us within 7 days of receiving the product to arrange an exchange.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

If you have any questions concerning our return and refund policy, please contact us at:

Email: sales@gmail.com 

Phone: 03 9996 9048