Thank you for shopping with Troya Living.

Return

If you are not completely satisfied with your purchase, please return it to us for an exchange or full refund.

Eligibility

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

Return Period

You have 14 days from the delivery date to request a refund. If this period has passed, you are not eligible for a refund.

Return Period

Please email our customer service team at sales@troya,com.au to obtain your order number. After receiving the email, place the item securely in its original packaging and mail your return to:

2A/100 Olympia Street, Tottenham VIC 3012

Please note that you are responsible for all return shipping charges.

We strongly recommend that you use a trackable method to mail your return.

Refund Process

After receiving your return and inspecting its condition, we will process your refund. Depending on your credit card company, refunds may take 14 business days to appear on your statement.

Non-Refundable Items

  - Beddings ( Mattresses, Mattress Protectors, Pillows)

  - Gift cards

  - Gift

Partial Refunds:

In certain situations, partial refunds may be granted if

• Items show no obvious signs of use.
• All items are in their original condition, undamaged, and not missing parts for reasons unrelated to our error.

Troya Living reserves the right to make the final decision.

Change of Mind

Troya Living does not offer refunds for change-of-mind purchases.

Exchanges

If you received defective or damaged products, please contact us at: 

Email: sales@troya.com.au

Phone: 03 9996 9048